user locked out

timarius — Sun, 21 Jul 2024 03:27:18 GMT

How I fix this problem?

I tried to recover the password and I got the message: "user locked out".

Any idea how to fix this problem?

Re: user locked out

eddieO — Sun, 21 Jul 2024 03:09:52 GMT

@timarius since the message says: "User locked out" you will need to wait an hour before trying again. After an hour try again either with the PM app or from the web browser. If you continue with the same message you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

topic Re: user locked out in Get Support

user locked out

Re: user locked out