topic Re: Subscription changes in Get Support

Subscription changes

Chang2 — Sun, 21 Jul 2024 01:08:26 GMT

Hello,

My subscription is $34 and now I would like to change to $20 one but I can't. Minimum subscription I can change is $29. If I change to $20 then I would like to, otherwise I will cancel my subscription. Would you please let me know I can change to $20 one?

Thanks,

Re: Subscription changes

EB0 — Sun, 21 Jul 2024 01:17:48 GMT

@Chang2

Unfortunately, $20 plan is available only to new activations, if you don’t care about number, you may sign in as a new account and get it

Also, you can try to contact support to see if they can give $20 plan to you before canceling or porting to another provider

to contact support, send a message to the CS Agent through the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription changes

Dunkman — Sun, 21 Jul 2024 01:39:56 GMT

@Chang2

Customer service agents usually will not downgrade plans for existing customers, but you can try. Looks like PM is leaning towards personalized plan offers for existing customers. Each existing customers may have different plan offers. Unfortunately, it looks like most of the offers are likely more expensive than existing plans that the customer presently have.

Re: Subscription changes

Chang2 — Sun, 21 Jul 2024 01:55:30 GMT

Thank you! I will try.