topic No service in Get Support

No service

Pat111 — Sat, 20 Jul 2024 23:48:18 GMT

I submitted new credit card information and the charge is showing up on my VISA but my phone says No Service. I have powered down a few times but there is still no service.
Thank you

Re: No service

hTideGnow — Sat, 20 Jul 2024 23:39:28 GMT

hi @Pat111

try to reboot the phone once more

if it does not work, log into my account using Incognito/private/secret once again . Check the payment history to see if it shows the money was taken, and check if money just stays as Available Funds and not being used for renewal

if all shows payment was taken and no service, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Chalupa_Batman — Sat, 20 Jul 2024 23:51:54 GMT

Hello @Pat111

Do you by chance have another phone? If so, try placing the SIM card into that one. Just a hunch. And if it works, then drop it back in your phone. The other option you can do is reset your network settings and then reboot. That can often clear out the cobwebs.

Re: No service

Pat111 — Sun, 21 Jul 2024 00:00:11 GMT

I am typing for my mother 😁

The history says she purchased a plan on July 4 and has 50GB remaining.
It also says Available Funds: $0.00

What can we do next?

Re: No service

Pat111 — Sun, 21 Jul 2024 00:03:06 GMT

Hello

I’m not tech savvy and am not sure how to reset the network settings.

Re: No service

Pat111 — Sun, 21 Jul 2024 00:12:06 GMT

I just found that she had a SIM card from the US in her phone and the Public Mobile SIM card was not replaced when she returned to Canada.

Thank you for your help!