topic Re: I was robbed in Get Support

I was robbed

Koke1 — Sat, 20 Jul 2024 23:17:53 GMT

I was beaten up and robbed 5 days ago and just got a phone and new sim card. I need to know how I can get my number put onto this sim as I really need my phone. Can anyone please help me with this

Re: I was robbed

eddieO — Sat, 20 Jul 2024 22:46:42 GMT

@Koke1 sorry to hear that and I hope you are okay. As for your new phone, install the PM app and login, you should be able to update you account with the new SIM card under the "Account" tab

Re: I was robbed

will13am — Sat, 20 Jul 2024 22:46:55 GMT

@Koke1 , please access your online and go to the profile tab to edit the SIM card field and enter the new number.

Re: I was robbed

Koke1 — Sat, 20 Jul 2024 22:47:59 GMT

Can I do this without knowing anything on it except my name and phone number.

Re: I was robbed

Koke1 — Sat, 20 Jul 2024 22:49:06 GMT

I don't remember any of my information except my name and my number.

Re: I was robbed

eddieO — Sat, 20 Jul 2024 22:49:24 GMT

@Koke1 you will need to know your password for your account. If you do not have that info then you will need to contact a CS_agent by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)