topic Re: Can’t use the app in Get Support

Can’t use the app

Angelina3009 — Sat, 20 Jul 2024 23:19:41 GMT

I can’t finish authorisation. I did everything. I paid and after I paid I can’t use the app. Browser in my iPhone didn’t open.

Re: Can’t use the app

will13am — Sat, 20 Jul 2024 22:40:24 GMT

@Angelina3009 , activation must be completed using the app. Try clearing app cache, see if that helps.

Re: Can’t use the app

eddieO — Sat, 20 Jul 2024 22:45:14 GMT

@Angelina3009 If clearing the app cache does not work, try uninstalling the Public Mobile app, then restarting your phone and reinstalling the app

Re: Can’t use the app

EB0 — Sat, 20 Jul 2024 22:48:31 GMT

@Angelina3009

public mobile app may not work on older iPhones?
What iPhone do you have? Did you able to download the app?

Re: Can’t use the app

EB0 — Sat, 20 Jul 2024 22:52:17 GMT

@Angelina3009

If you can’t install PM app on iPhone, I assume that you are trying to activate regular SIM card, you may need to use your friend or relative smart phone who can install PM app, to activate the SIM card, them, put it in your iPhone

Re: Can’t use the app

Ucow — Sat, 20 Jul 2024 23:23:44 GMT

I had (still have) same issue with iPhone and their App - authorization was eventually finished for me by PM admin. Their response:

"So, once you receive the SIM, in case you're still having issues activating, let us, know the SIM Card Number, we'll activate for you and you'll then have access to manage your online account."

Of course SIM card has nothing to do with the fact their App doesn't work, but I did forwarding my SIM Card Number to them and they did internally finalized authorization. Hope this helps.