topic Re: Esim not working in Get Support

Esim not working

Melinda999 — Sat, 20 Jul 2024 20:23:16 GMT

Signed up, installed esim. Now number not working, can't sign into the account because it's trying to text to a number I can't access. Any ideas?

Re: Esim not working

eddieO — Sat, 20 Jul 2024 20:31:19 GMT

@Melinda999 are you able to click on a link that says "Didn't get code"? If you see it you should be able to click on and select to send the verification number to email

Re: Esim not working

Rastin — Sat, 20 Jul 2024 20:30:59 GMT

I don't know much about esim but under where you enter the code you will see did not hey code. Click on that and you can get the 2fa sent to your email

Re: Esim not working

Melinda999 — Sat, 20 Jul 2024 20:34:36 GMT

I don't get the option to send to email. I saw that I'm supposed to get that but it just sendsnto text again with no email option

Re: Esim not working

eddieO — Sat, 20 Jul 2024 20:36:24 GMT

@Melinda999 can the phone call out, receive calls, send/receive text, and does data work (if you are on a data plan)?

Re: Esim not working

Melinda999 — Sat, 20 Jul 2024 20:38:22 GMT

No, it can't do anything

Re: Esim not working

eddieO — Sat, 20 Jul 2024 20:42:18 GMT

@Melinda999 can you go into the Cellular section under setting to see if there is an eSIM and that it's active?

Re: Esim not working

Melinda999 — Sat, 20 Jul 2024 20:47:18 GMT

It does say esim and public mobile. How do I tell if it's active?

Re: Esim not working

eddieO — Sat, 20 Jul 2024 20:52:22 GMT

@Melinda999that should be a good sign so far. Did you set up your account with a new number or did you transfer your number in from an old provider? If you transferred in, how long has it been AND did you receive a text from the old provider asking for you to confirm transferring the number?

Re: Esim not working

Melinda999 — Sat, 20 Jul 2024 20:54:58 GMT

It's been 2 days. I did get the transfer text.

Re: Esim not working

eddieO — Sat, 20 Jul 2024 20:59:23 GMT

@Melinda999 I'm going to send you a personal message with the number to call for porting issues since it sounds like something is not right. Have a look in the top right corner of the screen, there's an icon of an envelop where your messages will be