topic Re: SIM card delivery time in Get Support

SIM card delivery time

Sillylisa — Sat, 20 Jul 2024 20:55:10 GMT

I ordered my SIM card a week ago and it still hasn’t come in the mail. Is this normal?
-Lisa

Re: SIM card delivery time

eddieO — Sat, 20 Jul 2024 19:24:52 GMT

@Sillylisa, depending on where you live it can actually take up to 3 weeks coming from Canada Post with no tracking. I would say wait another week and if it hasn't arrived you can try contacting a CS_agent by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: SIM card delivery time

BKNS27 — Sat, 20 Jul 2024 19:25:52 GMT

@Sillylisa

It normally takes 10 working days or 2 weeks to arrive but members have reported that it took 3 weeks.

Patience but if you can’t wait. Pick one up at a Telus/Koodo/Mobile Klinik store for $10 or Amazon for $4.99.

Re: SIM card delivery time

computergeek541 — Sat, 20 Jul 2024 19:38:33 GMT