topic My Account and App Access in Get Support

My Account and App Access

Trouty007 — Sat, 20 Jul 2024 18:57:19 GMT

Why am I being asked to "resume your activation" when I have an active plan with PM. I have a SIM and phone number that I've been using for about 3 years. I need to be able to access my account to update and maintain autopay and my personal information. Why is this so freakin' difficult?

Re: My Account and App Access

hTideGnow — Sat, 20 Jul 2024 19:02:21 GMT

hi @Trouty007 you email was not used for your current account. You need support agent to help to link them together

please submit a ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account and App Access

BKNS27 — Sat, 20 Jul 2024 19:03:32 GMT

@Trouty007

No issues login to the PM. I clicked on Trusted Device so I don’t need to get the 2 FA code every time I login.

You need to go to the Payment tab>Update Card Information.

Re: My Account and App Access

Dunkman — Sat, 20 Jul 2024 19:40:43 GMT

@Trouty007

Have you signed up for Eversafe before? Starting May 2023, existing customers had to set up the Eversafe login.

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-troubleshooting

Re: My Account and App Access

computergeek541 — Sat, 20 Jul 2024 20:50:37 GMT

@Wayworn wrote:
Try to follow the prompts “resume activation “ and see what happens. They may just want you to update something- such as maybe their Eversafe” security.

This isn't something that I suggest. The final step will be ask for payment information which would likely open a brand new Public Mobile account and the customer will be charged for an additional plan.