topic Re: Overcharged in Get Support

Overcharged

Ansarrr — Sat, 20 Jul 2024 21:00:27 GMT

Hi, I was charged double the usual amount for July. I have a pre-paid plan with auto-pay setup. Can someone please help

Re: Overcharged

EB0 — Sat, 20 Jul 2024 18:43:28 GMT

it may be related to the change in the reward system,

if you are on $15 and used to pay $8 before due to the legacy reward system $2 auto pay and $5 loyalty

now you are going to pay the full amount $15 and earn points 5% point back and 10 points anniversary once per year, 1 point per referral, you can redeem 15 points for $15 credit

Re: Overcharged

Chalupa_Batman — Sat, 20 Jul 2024 18:53:14 GMT

Hello @Ansarrr

Where do you see this double charge? Your bank account or credit card statement? Or could it be that you used to be on the old Legacy Rewards program and no longer see those discounts. Could you share more details?

Re: Overcharged

hTideGnow — Sat, 20 Jul 2024 18:55:26 GMT

hi @Ansarrr if you meant it charged you twice, it could be just a pending charge with credit card

But if you mean amount increased on one transaction , then you

you could be wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit