topic Re: account locked out in Get Support

account locked out

Kim121 — Sat, 20 Jul 2024 21:12:29 GMT

This question is being asked to assist my Aunt who is a public mobile client. She has locked herself out of her account. It says to wait an hour, but even the next day she was not able to change her password. She needs to amend her credit card information on her account as her old card was cancelled and her payment did not go through. What on earth is going on. Can someone please help me? Thank you

Re: account locked out

EB0 — Sat, 20 Jul 2024 14:10:57 GMT

@Kim121

please send a message to the CS Agent through the following link so they will help you unlocked the account, and may process the payment and restore the service

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account locked out

hTideGnow — Sat, 20 Jul 2024 14:11:41 GMT

HI @Kim121

in such case, you will need support agent to help. Please submit by message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account locked out

Dunkman — Sat, 20 Jul 2024 15:34:38 GMT

@Kim121

Website is finicky. You can also try to clear cache first, incognito mode or try a different web browser. Or try a different device or the PM app.

Re: account locked out

Kim121 — Sat, 20 Jul 2024 17:41:11 GMT

Thank you, but how would she send a message if she cannot log in to her account?

Re: account locked out

hTideGnow — Sat, 20 Jul 2024 17:49:31 GMT

You are welcome @Kim121

some people would create another login account for Community only

or you can try using your account to message support

Re: account locked out

Kim121 — Sat, 20 Jul 2024 18:08:21 GMT

Thank you, but how do you set up another login account for community only?

Re: account locked out

EB0 — Sat, 20 Jul 2024 18:10:47 GMT

@Kim121

Use your account to contact them on behalf of your Anti, you need to be able to verify all of her information

Re: account locked out

hTideGnow — Sat, 20 Jul 2024 18:12:07 GMT

hi @Kim121 honest, better to use another account

So, use another email address to setup EverSafe. And decline to link the phone number and just proceed to setup the Community id