topic Re: Data Plan Not Working in Get Support

Data Plan Not Working

srslyduneet — Tue, 04 Jan 2022 21:07:41 GMT

Hi, I am on the $120 per 90 day plan from last year. Today my data stopped working around 2pm even though I should have some data left from the 12gb cycle as well as 500mb leftover from an add-on I bought previously. When checking my account online, it doesn't display any of my web usage anymore - and there's no indication of how much data I have used. My plan doesn't renew until Apr 25, 2018, so I don't believe it's the issue of late payment..

Any suggestions on what might be the issue??

Re: Data Plan Not Working

jp2 — Wed, 18 Apr 2018 22:51:48 GMT

Do you track data usage on your phone?

If the add on has disappeared from your account overview it usually means it has all been used up.

Re: Data Plan Not Working

Anonymous — Wed, 18 Apr 2018 22:54:04 GMT

@srslyduneet, I believe that when your data is consumed, it no longer shows up in the self serve portal. This goes for add-on as well. Of course, if you did not actually consume the data, then there is a problem that will require moderator assistance.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Re: Data Plan Not Working

srslyduneet — Wed, 18 Apr 2018 23:08:44 GMT

Thanks for replying! I haven't checked my data usage too closely in the last two weeks - but I did recieve a text saying I had used 95% of my data usage back on Apr 8. So perhaps I've run out.

Re: Data Plan Not Working

srslyduneet — Wed, 18 Apr 2018 23:11:08 GMT

Thanks for replying!

It seems like I may have used all my data then! I did recieve a text saying I've used 95% of my data back on Apr 8 so perhaps I've burned through the rest of the my 12gb as well as my add on data.

Re: Data Plan Not Working

Anonymous — Wed, 18 Apr 2018 23:13:34 GMT

@srslyduneet, at this point, you can either buy another add-on, or ask the moderators to renew your plan now (about 7 days early). Might be more cost efficient to renew early than to pay for an add-on. You would give up 7/90 days (or about 7.8% => 9.33 + tax) in order to have your full 12GB reset.

Re: Data Plan Not Working

srslyduneet — Wed, 18 Apr 2018 23:25:20 GMT

Oh wow I didn't know I could ask to get my plan renewed early. When you say giving up 7/90 days, this would mean the 7 days of my current cycle right? I wouldn't be too bothered by that if I can save the cost of buying add on data. I shall send the mods a message! Thank you so much.

Re: Data Plan Not Working

jp2 — Wed, 18 Apr 2018 23:26:43 GMT

@srslyduneet wrote:
Oh wow I didn't know I could ask to get my plan renewed early. When you say giving up 7/90 days, this would mean the 7 days of my current cycle right? I wouldn't be too bothered by that if I can save the cost of buying add on data. I shall send the mods a message! Thank you so much.

Yes, that is what he means

Re: Data Plan Not Working

stonechucker — Wed, 18 Apr 2018 23:40:49 GMT

All you need to do is preload your account with enough funds to pay for your plan, then send a private message to the Moderator_Team.