topic Re: different package for current and new customers for same money in Get Support

different package for current and new customers for same money

shafi1 — Sat, 20 Jul 2024 16:49:16 GMT

I needed some more data and I changed the subscription to 29/month for 10GB data, only to find out the new customers are getting 30GB for the same 29/month. This is not fair. I'm switching to Lucky mobile next month who will give 25+5 GB if signed for auto top up.

Re: different package for current and new customers for same money

Rastin — Sat, 20 Jul 2024 16:59:29 GMT

I don't blame you I would leave to if I need a better plan.

Re: different package for current and new customers for same money

colleeno — Sat, 20 Jul 2024 16:59:51 GMT

The plan you have found with Lucky Mobile is also for new customers only so Lucky is doing exactly what Public Mobile is doing – trying to attract new customers.

Re: different package for current and new customers for same money

EB0 — Sat, 20 Jul 2024 17:07:13 GMT

@shafi1

Unfortunately, $29 30GB plan is available only to new customers, $29 10GB is available to existing customers.

this is how most companies are doing their business

Re: different package for current and new customers for same money

Rastin — Sat, 20 Jul 2024 17:07:30 GMT

Well there are still a few that don't have restrictions like fizz and no frills that have the same plans. Or at least they don't Advertise. Them as for new customers.

Re: different package for current and new customers for same money

shafi1 — Sat, 20 Jul 2024 17:26:04 GMT

Good suggestion, I've submitted a ticket, lets see if they increase my data, if not, I'll switch next month.