topic Re: transfer from esim to physical sim in Get Support

transfer from esim to physical sim

Lynno2 — Sat, 20 Jul 2024 16:04:41 GMT

I activated my plan yesterday and I selected e-SIM and my phone does not support e-SIM, I got a new physical SIM and I need to transfer my plan to the physical SIM

Re: transfer from esim to physical sim

Dunkman — Sat, 20 Jul 2024 16:09:07 GMT

@Lynno2

Are you able to access your self service account? If you are able, then you can change your SIM card number under Profile section.

If unable to access your self service account, then you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transfer from esim to physical sim

Lynno2 — Sat, 20 Jul 2024 16:30:09 GMT

@Dunkman Thanks for your answer, do you know how long it will take to get an answer from PM. Thanks

Re: transfer from esim to physical sim

Dunkman — Sat, 20 Jul 2024 16:34:40 GMT

@Lynno2

Usually within a few hours. Check your private inbox for response.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: transfer from esim to physical sim

Rastin — Sat, 20 Jul 2024 16:36:39 GMT

There no set time. I heard some people have had Response as early as 20 min and others had to wait days it all depends on how busy they are.