topic Re: Purchased 1000 UK minutes in Get Support

Purchased 1000 UK minutes

sjlmcaree92 — Sat, 20 Jul 2024 15:12:19 GMT

Hi everyone, I purchased 1000 UK minutes to call over to Scotland and I keep getting an error each time I dial out. First it was call cannot be connected and then it was you have no more minutes, I haven’t used any as per my account. Any suggestions?

Re: Purchased 1000 UK minutes

EB0 — Sat, 20 Jul 2024 15:24:06 GMT

Check you account to see if you still have the UK add-on or not? It may be used and gone.
please send a message to the CS Agent through the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased 1000 UK minutes

Dunkman — Sat, 20 Jul 2024 15:26:34 GMT

@sjlmcaree92

Do you see the UK minutes long distance add on in your self service account?

Maybe try reboot of phone and try again.

Is it one specific number? Or all numbers that you try to call to Scotland?

What numbers are you dialing when you are trying?

Re: Purchased 1000 UK minutes

Handy1 — Sat, 20 Jul 2024 15:27:25 GMT

@sjlmcaree92 Are you dialing 011 + 44 + city code + local number

Re: Purchased 1000 UK minutes

BKNS27 — Sat, 20 Jul 2024 15:30:01 GMT

@sjlmcaree92

Scotland is not one of the country that PM offer Long Distance calling. Here are the countries for LD calling but it could be covered under UK.

Contact an agent for a refund at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased 1000 UK minutes

sjlmcaree92 — Sat, 20 Jul 2024 15:54:11 GMT

Thank you @BKNS27 - I finally got through after 1 day and 30 more tries. Calling to Scotland is covered under the 1000 UK Long Distance Minutes for anyone that may run into this issue.

Re: Purchased 1000 UK minutes

sjlmcaree92 — Sat, 20 Jul 2024 15:56:45 GMT

Yeah it ended up being a dialling issue I was adding a zero after the + 44 cause that’s what the brochure says, one I removed the 0 it went through. *face palm*

Re: Purchased 1000 UK minutes

Chalupa_Batman — Sat, 20 Jul 2024 16:48:02 GMT

@BKNS27 wrote:
@sjlmcaree92
Scotland is not one of the country that PM offer Long Distance calling. Here are the countries for LD calling but it could be covered under UK.
Contact an agent for a refund at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once again, this continues to show that Public Mobile is negligent in updating their own website with updated information. How does Public Mobile expect volunteers here to help any others when they don't update their own website. How embarrassing folks.

Re: Purchased 1000 UK minutes

BKNS27 — Sat, 20 Jul 2024 18:51:35 GMT

Great that you got through.