topic Re: Data refund in Get Support

Data refund

Monnie14 — Sat, 20 Jul 2024 15:42:41 GMT

I bought a data add on moments before realizing I could just change my plan. Now I can't use my add on. Can I get a refund?

Re: Data refund

EB0 — Sat, 20 Jul 2024 14:56:51 GMT

@Monnie14

Normally, public mobile is a prepaid service, no refund.

please send a message to the CS Agent through the following link, describe your situation, that you will upgrade and the data, they may be able to give you a credit.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data refund

Dunkman — Sat, 20 Jul 2024 15:30:38 GMT

@Monnie14

FYI, if you change plans immediately, you will be charged the full plan rate. Public mobile does not pro-rate plans if you change earlier. Also, if you original plan is grandfathered, you will not be able to change back to the original plan afterwards.

Otherwise, you can try to contact Customer service agent to see if agent will credit your account. YMMV.