topic Re: Bad Port in Get Support

Bad Port

Dpalmer — Sat, 13 Jul 2024 04:22:26 GMT

Ported out of Koodo but now SOS been though all self help I think I need someone to refresh my account?

Re: Bad Port

Handy1 — Sat, 13 Jul 2024 01:53:30 GMT

@Dpalmer

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bad Port

softech — Sat, 13 Jul 2024 01:54:02 GMT

@Dpalmer

you meant your PM sim card is SOS? you cannot make even make calls with the PM sim card?

if that is the case, it is just a sim provisioning issue, easy fix for PM support. You just need to engage them by direct message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Bad Port

Dpalmer — Sat, 13 Jul 2024 02:05:47 GMT

I have reached out to rep as suggested just waiting for response. Anyone know what info they need to reactivate the sim?

Re: Bad Port

softech — Sat, 13 Jul 2024 02:08:38 GMT

@Dpalmer

again, you have problem with your PM sim showing SOS, right? there is no need to wait, just reply the PM support again and ask them to reprovision your sim card. It is a quick process, and you just need to reboot the phone once again after they reprovision your account

Re: Bad Port

Dpalmer — Sat, 13 Jul 2024 02:46:33 GMT

I guess I will get a reply tomorrow?

Re: Bad Port

Dpalmer — Sat, 13 Jul 2024 15:08:32 GMT

how long does it typically take to get help online?

Re: Bad Port

hTideGnow — Sat, 13 Jul 2024 15:22:09 GMT

HI @Dpalmer

usually within 4 hours. But if you have submitted ticket by message yesterday and no response yet, message them again and you will get a reply today

But for you, you cannot make outbound calls yet?

Re: Bad Port

Dpalmer — Sat, 13 Jul 2024 15:30:30 GMT

SOS no outgoing or in coming, phone shows public mobile as provider in settings but it isn't connected to network 😞

Re: Bad Port

Dpalmer — Mon, 15 Jul 2024 02:20:17 GMT

Over 48hrs and still no service... CS-agent claims tech support is on it but have yet to see any results. I get they have moved this to online service to keep plans low but to not have any support is ridiculous.

Re: Bad Port

slusagm — Mon, 15 Jul 2024 02:22:12 GMT

try reboot the phone again

and reply their PM message for update , but they might not reply until tomorrow

Re: Bad Port

Dpalmer — Mon, 15 Jul 2024 10:37:28 GMT

Thanks for your reply it’s an issue on their end ! Hopefully it gets resolved soon. without a working phone since Friday it’s very frustrating

Re: Bad Port

Dpalmer — Sat, 20 Jul 2024 11:47:27 GMT

All is good !! An agent reset my sim last Monday evening !! Thanks for everyone’s help