topic Re: I am unable to log into my account in Get Support

I am unable to log into my account

jide_gold1 — Sat, 20 Jul 2024 03:19:44 GMT

I wasn't able to access my account as I bought US roaming plan data and talk plan but I haven't been unable to use it.

Please, what's the issue here? I am in California.

Re: I am unable to log into my account

Rastin — Sat, 20 Jul 2024 03:27:39 GMT

Manually select tmoble or at&t. Use 4g instead of 5g. If using an old 3g phone use tmoble 2g as there no 3g in the US.

Re: I am unable to log into my account

Rastin — Sat, 20 Jul 2024 03:30:31 GMT

I just reread this. You can't access your account? Or you don't have service in the US?

Re: I am unable to log into my account

jide_gold1 — Sat, 20 Jul 2024 03:54:00 GMT

Both

Re: I am unable to log into my account

jide_gold1 — Sat, 20 Jul 2024 03:55:08 GMT

Thanks for your reply, I couldn't access my account and no service too

Re: I am unable to log into my account

softech — Sat, 20 Jul 2024 04:17:33 GMT

@jide_gold1

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: I am unable to log into my account

Rastin — Sat, 20 Jul 2024 04:17:48 GMT

So did what I Suggested work to get you service? As for your account are you getting an error? Try clearing your cache it may help. If it's from not getting 2fa under where you enter the code select did not get code and you should be able to send it to your email.

Re: I am unable to log into my account

jide_gold1 — Sat, 20 Jul 2024 14:37:34 GMT

I have tried everything but nothing is working. I keep getting this message: For security reasons, we couldn't log you in at this time.

Re: I am unable to log into my account

jide_gold1 — Sat, 20 Jul 2024 14:39:13 GMT

I think I will wait until I return to Canada next week to resolve. Am able to speak to Publix mobile agent on phone? This is really frustrating

Re: I am unable to log into my account

hTideGnow — Sat, 20 Jul 2024 15:04:28 GMT

sorry @jide_gold1 PM support is all Online, no phone to call. Please message them to submit ticket for you account issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437