topic Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back in Get Support

Previously was on $15 plan. Briefly switched to $34 and can’t go back

Hye — Sat, 20 Jul 2024 04:02:35 GMT

I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states. Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go back to $15 plan again? I don’t use my phone very much so I don’t need a lot of data

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

computergeek541 — Sat, 20 Jul 2024 04:02:13 GMT

@Hye wrote:
I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states. Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go back to $15 plan again? I don’t use my phone very much so I don’t need a lot of data

Sorry, but the $15 plan isn't available to existing customers. Since it's not listed in your account, the plan is unfortunately no longer available to you.

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

hairbag1 — Sat, 20 Jul 2024 04:37:26 GMT

@Hye

you old $15 plan has been removed from the menu...but...~~this one might be a good 2nd choice. It even has a bit of data for your use~~...

edited

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

computergeek541 — Sat, 20 Jul 2024 04:27:37 GMT

@hairbag1 wrote:
@Hye
you old $15 plan has been removed from the menu...but...this one might be a good 2nd choice. It even has a bit of data for your use...

The customer has already incidcated that the lowest priced available plan is $29, so unfortunately, the $19 plan isn't available.. Different plans are available to different Public Mobile customers.

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

Rastin — Sat, 20 Jul 2024 04:27:55 GMT

At the moment your choice are to get the 29$ plan or if your number not important to you. You can close the account and start another and get the 15$ plan for new customers. If your number is important to you .you can port it to another provider that has a 15$ plan like fizz

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

will13am — Sat, 20 Jul 2024 04:28:45 GMT

Plans are now tailored to each customer. What may be available to your account is not necessarily available to everyone. I run many accounts and see different offerings.

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

hairbag1 — Sat, 20 Jul 2024 04:36:38 GMT

@will13am, @computergeek541

thanks for the update...I wasn't aware that PM does this now.

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

EB0 — Sat, 20 Jul 2024 11:17:12 GMT

@Hye

If you were on the old $15 100 minutes, 250mb 3G plan, you don’t have referrals or account balance, you may consider porting out to Koodo $15 100 minutes 500mb 4G or Telus $100 yearly plan unlimited calls and texts no data.

you can always port back to Public mobile as a new customer and get access to all new plans.

Re: Previously was on $15 plan. Briefly switched to $34 and can’t go back

EB0 — Sat, 20 Jul 2024 14:07:40 GMT

@Wayworn

It’s not your fault, public mobile has changed a lot this year, new customers only plans, the removal of old $15 100 minutes 250mb plan, removal of the old reward system, and recently, the downgrade, customer tailored plans.