topic Re: Long Distance Add On in Get Support

Long Distance Add On

Bruce1313 — Fri, 19 Jul 2024 22:41:01 GMT

Hello, I recieved a text from Public offering me a USA add on, and I hit "yes" in error.

The text message told me that the add on will start on my next billing cycle. How do I cancel this?

Thanks,

Re: Long Distance Add On

HALIMACS — Fri, 19 Jul 2024 22:43:08 GMT

if you’re unable to remove the option through the self-serve function, contact the customer support agents and advise them you do not wish to receive this.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Long Distance Add On

Phil_Adelphus — Sat, 20 Jul 2024 00:12:13 GMT

@Bruce1313 It sounds more like a change of plan rather than an add on since it mentioned starting on next renewal. In that case you should be able to log in to your account and cancel the subscription change.