topic Re: 4G/5G data service extremely slow in Get Support

4G/5G data service extremely slow

KyleZee — Fri, 19 Jul 2024 21:04:10 GMT

I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.

Re: 4G/5G data service extremely slow

HALIMACS — Fri, 19 Jul 2024 21:02:51 GMT

@KyleZee

have you tried resetting your APN?

Also try rebooting your device and resetting network connections to see if that helps.

Is your mobile network set to auto?

Re: 4G/5G data service extremely slow

computergeek541 — Fri, 19 Jul 2024 21:03:52 GMT

@KyleZee wrote:
I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.

All plans give access to the same networks. The only difference is the 5g plans having maximum speed set higher, so I don't see the plan change causing this reduction in speed. This could be a temporary network issue. Have you tried the service in different locations?

Re: 4G/5G data service extremely slow

computergeek541 — Fri, 19 Jul 2024 21:05:16 GMT

@HALIMACS wrote:
@KyleZee
have you tried resetting your APN?
Also try rebooting your device and resetting network connections to see if that helps.
Is your mobile network set to auto?

Changes in the APN settings wouldn't change the speed of the data.

Re: 4G/5G data service extremely slow

HALIMACS — Fri, 19 Jul 2024 21:07:07 GMT

Does APN settings have any affect on reliability/consistency of data @computergeek541 ?

Re: 4G/5G data service extremely slow

computergeek541 — Fri, 19 Jul 2024 21:10:57 GMT

@HALIMACS wrote:
Does APN settings have any affect on reliability/consistency of data @computergeek541 ?

I know that that there is a priority setting that can be used in the APN type field, but the way I see it, the data works or it doesn't.

Re: 4G/5G data service extremely slow

KyleZee — Fri, 19 Jul 2024 21:13:37 GMT

if I set the data to 3g only I have good speed, but anything above 3g its 2-3mbps

Re: 4G/5G data service extremely slow

HALIMACS — Fri, 19 Jul 2024 21:17:11 GMT

If using a physical SIM, can you try using the SIM card in a different device to see what kinds of speeds you get?

Do others in same area (on Bell or TELUS) also get similar speeds to what you’re getting?

Re: 4G/5G data service extremely slow

KyleZee — Fri, 19 Jul 2024 21:19:44 GMT

its been in 3 different phones with the same results, and my neighbors are with bell and telus and there speeds are 250mbps+

Re: 4G/5G data service extremely slow

EB0 — Fri, 19 Jul 2024 21:28:50 GMT

@KyleZee

A friend of mine had a speed issue, his SIM card from 2017-2018, he was not able to get a higher speed on 5G, so he replaced the SIM card, problem solved.

it doesn’t make sense, SIM card should work on all speeds.

Re: 4G/5G data service extremely slow

KyleZee — Fri, 19 Jul 2024 21:31:24 GMT

yeah this sims from 2021, just odd switching to 3g gives the best speed at worse cell service, full bar service for 4g is awesome for phoning, but very poor data speed

Re: 4G/5G data service extremely slow

HALIMACS — Fri, 19 Jul 2024 21:33:44 GMT

Well, that’s pretty good feedback to give the customer support agents @KyleZee

Let them know, and request that they re-provision your account and if that does not help things, perhaps they can send you a new, complementary SIM card to try, as you should not have to pay for it.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here or,
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Re: 4G/5G data service extremely slow

KyleZee — Fri, 19 Jul 2024 21:36:25 GMT

Will do, Thank you!

Re: 4G/5G data service extremely slow

will13am — Fri, 19 Jul 2024 22:22:03 GMT

@HALIMACS wrote:
Does APN settings have any affect on reliability/consistency of data @computergeek541 ?

APN stands for access point name and that pretty much says it all in terms of what the settings do. If the settings are incorrect, then data related functions won't work.

Re: 4G/5G data service extremely slow

will13am — Fri, 19 Jul 2024 22:25:43 GMT

@EB0 wrote:
@KyleZee
A friend of mine had a speed issue, his SIM card from 2017-2018, he was not able to get a higher speed on 5G, so he replaced the SIM card, problem solved.
it doesn’t make sense, SIM card should work on all speeds.

My SIM card is 2016 vintage, well that is when it was activated. The actual date could be much older. In any event, I don't appear to have any issues with slow data which is more or less an artifact of real time network conditions.

Re: 4G/5G data service extremely slow

EB0 — Fri, 19 Jul 2024 22:28:15 GMT

@KyleZee

sometimes changing APN settings may fix the speed issue, try setting your APN to isp.mb.com and sp.mb.com to see if there is a speed difference

Re: 4G/5G data service extremely slow

will13am — Fri, 19 Jul 2024 22:58:16 GMT

@EB0 wrote:
@KyleZee
sometimes changing APN settings may fix the speed issue, try setting your APN to isp.mb.com and sp.mb.com to see if there is a speed difference

This is an incorrect statement. There are no instances that switching APNs affect data speed.

Re: 4G/5G data service extremely slow

EB0 — Fri, 19 Jul 2024 23:02:56 GMT

@will13am

You are right, what is the difference between isp.mb.com and sp.md.com? Are both the same server?

Re: 4G/5G data service extremely slow

will13am — Sat, 20 Jul 2024 00:02:22 GMT

@EB0 wrote:
@will13am
You are right, what is the difference between isp.mb.com and sp.md.com? Are both the same server?

Public Mobile had 2 APNs to apparently differentiate on whether hotspotting was allowed or not. The service never sold plans that did not enable hotspotting and so the two APNs have identical functionality. If we are to help others, it is important to not give suggestions that are known to have no effect. With APNs, it either works or doesn't work. If a customer is having problems with mobile data or MMS while having a good network connection, then an incorrect APN setting is the likely problem. If mobile data/MMS is functional, no amount of APN manipulation is going to make things better. In fact, the more likely outcome is breaking something that did not need fixing.

Re: 4G/5G data service extremely slow

EB0 — Sat, 20 Jul 2024 00:10:53 GMT

@will13am

Thank you for your feedback.