topic Re: New plan confusion.... in Get Support

New plan confusion....

David01 — Tue, 04 Jan 2022 21:07:37 GMT

I took advantage of the new plans available. I currently am on the $37, Canada wide, 500mb plan. A new one was advertised as $35, unlimited Canada wide talk, text and 1gb at 3g speed. However, when I looked at my future plan changes, (May 7) it says it only includes province wide talk. Last time I added a new plan, I was supposed to get 1gb, but it only have me a 500mb allotment. Getting a little frustrated.

Re: New plan confusion....

David01 — Wed, 18 Apr 2018 20:12:07 GMT

And yes, I chose the correct plan. I proof read it at least 3 times before choosing it.

Re: New plan confusion....

will13am — Wed, 18 Apr 2018 20:31:39 GMT

@David01, if you believe the system assigned you a plan that you did not sign up for, I suggest sending a private message to the moderator team and have them make a plan revision for you. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: New plan confusion....

raulg — Wed, 18 Apr 2018 20:45:42 GMT

I think you should send a private message to the @CS_Agent to clarify what happened there. When you build your own plans, the price for province wide or Canada wide are now the same, so it's possible that they set up something wrong in their systems.