topic Why won't it let me change my plan in Get Support

Why won't it let me change my plan

JTataryn — Fri, 19 Jul 2024 18:40:45 GMT

I want the US $34 plan but it keeps saying this when I sceduale it to change on my next renewal day.

AK32 — Fri, 19 Jul 2024 18:44:45 GMT

Have you confirmed your payment method is up to date?

If yes, i would try again a bit later, there has been a lot of (worldwide) internet issues today.

If the issue continues, you can send a message to a customer service agent who may be able to make the change for you, you can contact them here:

Hope this helps 🙂

will13am — Fri, 19 Jul 2024 18:47:31 GMT

@JTataryn , try again using incognito mode if you are using a browser, clear app cache if using the app.

computergeek541 — Fri, 19 Jul 2024 18:48:10 GMT

@JTataryn wrote:
I want the US $34 plan but it keeps saying this when I sceduale it to change on my next renewal day.

No payment is due when schedulilng a plan change. Can you check that the scheduled change option is being used instead of immediate change?