topic Re: Network service in Get Support

Network service

Darcie1 — Fri, 19 Jul 2024 17:28:52 GMT

I live in rural southern Alberta. My service is so bad that I have to walk out of my house and down the street to make phone calls. This has been happening for a few months. Who do I contact to solve this problem?

Re: Network service

eddieO — Fri, 19 Jul 2024 17:36:43 GMT

@Darcie1 to contact a CS_agent click on the link below:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Network service

eddieO — Fri, 19 Jul 2024 17:38:22 GMT

@Darcie1 if you want to see what the TELUS coverage map in your area looks like here's some info:

https://publicmobile.ca/en/nb/coverage

Re: Network service

will13am — Fri, 19 Jul 2024 17:46:20 GMT

@Darcie1 , you might want to look at this cell tower map which will give you more granularity than the coverage map. Bottom line is that if you are too far away from the nearest tower, coverage may be compromised. There is not much you can do.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0&ds=0

Re: Network service

Darcie1 — Fri, 19 Jul 2024 18:02:52 GMT

The service was always good, so it's odd that the coverage would change.

Re: Network service

AK32 — Fri, 19 Jul 2024 18:29:27 GMT

Very strange, i have seen them post about having outages and they are working on a fix, but i thought most was fixed or at least improved by now.

Have you tested this with another device? to rule out the possibility of it being a hardware issue with your phone.

Re: Network service

eddieO — Fri, 19 Jul 2024 18:33:02 GMT

@Darcie1 it's possible that there is an outage where you are. The map below will show you that information.

https://istheservicedowncanada.com/status/telus/map

You can contact a CS_agent from one of the links above to get more information