topic Re: Canceling a plan in Get Support

Canceling a plan

Andy806 — Fri, 19 Jul 2024 05:05:12 GMT

I ordered a plan that uses ESIM when my phone is not able to support it, where/who should I ask to refund it so I can order the proper plan with the physical SIM option. Thanks

Re: Canceling a plan

will13am — Fri, 19 Jul 2024 05:17:13 GMT

@Andy806 , please use the chat symbol on the lower right corner of the web page to initiate a support ticket and they will be able to sort things out for you.

Re: Canceling a plan

BKNS27 — Fri, 19 Jul 2024 08:23:22 GMT

@Andy806

It seems there are a lot of new members not checking if their phone is eSIM compatible.

Best to just get a SIM replacement and you will have a phone to use. So just contact a CS_Agent and arrange for a SIM to be shipped out.

Quickest way to contact an agent is to click on Chat bubble and type in Submit a Ticket or Contact Agent.

Re: Canceling a plan

computergeek541 — Fri, 19 Jul 2024 14:26:37 GMT