topic Re: cant retrieve my password account in Get Support

cant retrieve my password account

Johnalexander — Fri, 19 Jul 2024 03:50:45 GMT

Hello,

i have lost my sim card, therefore i can't receive any code through calls or messages,

also the email address associated to the account is currently inactive, so i can't receive e-mails either.

how can i get my account back ??

thank you,

Re: cant retrieve my password account

Sansan — Fri, 19 Jul 2024 03:38:57 GMT

@Johnalexander

Use the link below to message public mobile directly for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cant retrieve my password account

BKNS27 — Fri, 19 Jul 2024 08:29:58 GMT

@Johnalexander

Only way to contact a CS_Agent is to click on the Chat bubble and type in Submit a Ticket or Contact Agent to help you access your account once credentials are confirmed.