https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-compitable/m-p/1230967#M850184 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/449849">@Paquette22</a>&nbsp;wrote:<BR /><P>I just bought my husband a subscription. However upon the last step we found out his phone is not compatible with the eSIM app. I’m looking to get order the physical card however it’s not letting me go back or do anything I download the eSIM which I can’t. Would anyone know how to fix this I’ve already paid for his monthly plan but can’t use it.&nbsp;</P><HR /></BLOCKQUOTE><P>You'll need to contact a customer support agent.&nbsp; Please use the chatbot to open a ticket.&nbsp;&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Thu, 18 Jul 2024 19:08:35 GMT computergeek541 2024-07-18T19:08:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-compitable/m-p/1230966#M850183 <P>Hi there,</P><P>I just bought my husband a subscription. However upon the last step we found out his phone is not compatible with the eSIM app. I’m looking to get order the physical card however it’s not letting me go back or do anything I download the eSIM which I can’t. Would anyone know how to fix this I’ve already paid for his monthly plan but can’t use it.&nbsp;<BR /><BR /></P><P>thank you!&nbsp;</P> Thu, 18 Jul 2024 19:08:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-compitable/m-p/1230966#M850183 Paquette22 2024-07-18T19:08:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-compitable/m-p/1230967#M850184 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/449849">@Paquette22</a>&nbsp;wrote:<BR /><P>I just bought my husband a subscription. However upon the last step we found out his phone is not compatible with the eSIM app. I’m looking to get order the physical card however it’s not letting me go back or do anything I download the eSIM which I can’t. Would anyone know how to fix this I’ve already paid for his monthly plan but can’t use it.&nbsp;</P><HR /></BLOCKQUOTE><P>You'll need to contact a customer support agent.&nbsp; Please use the chatbot to open a ticket.&nbsp;&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Thu, 18 Jul 2024 19:08:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-compitable/m-p/1230967#M850184 computergeek541 2024-07-18T19:08:35Z