topic Re: Hello in Get Support

Hello

Sam76 — Thu, 18 Jul 2024 15:10:24 GMT

My service not working

Re: Hello

hTideGnow — Thu, 18 Jul 2024 15:15:42 GMT

hi @Sam76

tell us more what not working

did you login My Account and check if account status?

from another phone, call 1-855-4PUBLIC and check account status there as well

if account is suspended, you need to make a payment. But if account not suspended, you can try your sim card in another phone

Re: Hello

eddieO — Thu, 18 Jul 2024 15:17:50 GMT

@Sam76 we will need more information in order to help you. Is calling in/out working, sending/receiving text working, data working? Are you a new customer? Did your services work before and just stopped?

Re: Hello

Sam76 — Thu, 18 Jul 2024 15:19:05 GMT

I got e sim as a second line but when I turn off the primary the secondary from public, it doesn’t work

Re: Hello

BKNS27 — Thu, 18 Jul 2024 15:42:07 GMT

@Sam76

You can only use 1 email/1 account. You can’t have 2 accounts under 1 email.

What you did is you replaced the primary account with the secondary account. To confirm, your secondary should be working.

Best to contact a CS_Agent to have the 2 accounts separated with a different email addresses. So have a second email address ready when an agent message you back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To manage the 2 accounts, you need to logout of 1 account and login on the 2nd account on the website or app.