topic Re: Login issue in Get Support

Login issue

Jerrie99 — Tue, 30 Apr 2024 16:38:32 GMT

I just bought a subscription but i can't login in the app on my phone. Is it because I don't have the sim card installed?

Right now when I hit login on my app it redirects me to the website to login but once i do it takes me back on the app but nothing happeneds

Re: Login issue

hTideGnow — Tue, 30 Apr 2024 16:40:04 GMT

HI @Jerrie99

so, you are trying to login using the app? did it try to send you a 2FA code?

if you really cannot login , please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login issue

Jerrie99 — Tue, 30 Apr 2024 16:46:49 GMT

it did send me a code via email but nothing seems to happened

Re: Login issue

BKNS27 — Tue, 30 Apr 2024 16:49:59 GMT

@Jerrie99

The website and app will take awhile to find and download your account. So patience…on the 4 wavy dots.

Re: Login issue

Jen6890 — Wed, 17 Jul 2024 00:21:35 GMT

Hi, I'm having the same problem logging into the app too and I just started my account yesterday. Did everything work out for you eventually? And if so, how?

Re: Login issue

Jerrie99 — Wed, 17 Jul 2024 21:25:11 GMT

Hey!
I forgot about that probleme for a while because i was just going on my PC instead but today I got an update for the app and I was actualy able to login with no issues!

Re: Login issue

Jen6890 — Thu, 18 Jul 2024 15:04:43 GMT

Oh okay, thank you