topic Esim in Get Support

Esim

Chantalbb23 — Thu, 18 Jul 2024 13:49:12 GMT

How do I get a new esim

Re: Esim

Phil_Adelphus — Thu, 18 Jul 2024 13:55:10 GMT

@Chantalbb23 Download the Public Mobile app on the device and go to purchase an esim. If you had one before you will not be charged even when you select pay.

Re: Esim

eddieO — Thu, 18 Jul 2024 13:55:14 GMT

@Chantalbb23 just make sure you have the public mobile app installed on your phone and order a new eSIM through the app

Re: Esim

Chantalbb23 — Thu, 18 Jul 2024 14:07:29 GMT

I can't get on my act fully because I can't get a code sent to my number eversafe is attached to because I lost my phone and I need a new esim

Re: Esim

slusagm — Thu, 18 Jul 2024 14:15:52 GMT

ask support to help. since you cannot login My Account, ask them via message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

hTideGnow — Thu, 18 Jul 2024 14:15:55 GMT

hi @Chantalbb23

click "Didn't receive code" and then "Send email" to have the code send to your via email instead

Re: Esim

eddieO — Thu, 18 Jul 2024 14:16:37 GMT

@Chantalbb23 for the varification code you should see I link that says "Didn't get the code". If you click on that you should be given the option to resend the code in other ways, one of them should be "by email"