topic Re: Need my phone!!! in Get Support

Need my phone!!!

ScottProulx — Thu, 18 Jul 2024 00:24:17 GMT

How come I can't do something as simple as pay my bill? I need my phone!!

I don't get why I can't pay my bill to activate my phone. Now I need to wait for someone to come on the community?

This is ridiculous! I just want to pay!!!!

Re: Need my phone!!!

slusagm — Thu, 18 Jul 2024 00:25:35 GMT

mind to explain what you meant about need to come on the community to pay?

can't you login to My Account? or tried the app?

what error you got?

if you need to pay quick, you can try buying voucher and load using *611

Re: Need my phone!!!

ScottProulx — Thu, 18 Jul 2024 00:28:40 GMT

I mean I used both apps to pay my bill, and neither work. Just keeps saying will not process, or try later.

Re: Need my phone!!!

slusagm — Thu, 18 Jul 2024 00:29:42 GMT

their payment system is buggy. just get a voucher to pay first

Re: Need my phone!!!

ScottProulx — Thu, 18 Jul 2024 00:29:50 GMT

I need to buy a voucher, because the site won't take my money? That doesn't make sense.

Re: Need my phone!!!

Sansan — Thu, 18 Jul 2024 00:31:13 GMT

Use ingonto mode and try again

Re: Need my phone!!!

ScottProulx — Thu, 18 Jul 2024 00:36:06 GMT

Nope, didn't work

Re: Need my phone!!!

slusagm — Thu, 18 Jul 2024 00:40:28 GMT

it makes sense. We want you to get the service back quick so we suggested that

if you like to wait and rather PM helps to fix your problem, then open ticket. You can use the orange chatbot icon on the lower right, type Submit ticket and choose Contact Us and then open ticket

Re: Need my phone!!!

Sansan — Thu, 18 Jul 2024 00:43:25 GMT

A lot of people have issues with updating their credit card info. It's the system. The advice usually given are:

Wait 1 hour and try again.

Clear cache, Use a different browser, Ingonito mode

if none of these work, purchase Public Mobile Vouchers from places such as gas stations and load until you are able to update credit card info.

Try to use ingonto mode and use this link. See of it will work.

If it doesn't, don't try again today.

Too add funds now.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Or to change credit card info

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Need my phone!!!

ScottProulx — Thu, 18 Jul 2024 00:46:03 GMT

I did open a ticket. It's a waiting game.....

Re: Need my phone!!!

Sansan — Thu, 18 Jul 2024 00:46:11 GMT

Problem is that public mobile can't help with updating credit card information due to privacy. They will just say the same things we are and send them right back here! They know it's a hit or miss.

Re: Need my phone!!!

ScottProulx — Thu, 18 Jul 2024 00:51:58 GMT

Yeah ok, I'll stand on one leg, face east, under a crescent moon. Maybe that'll help too lol.

Thanks for trying, but nope. Not great service for this.