topic Re: Help in Get Support

Help

nkardos — Thu, 18 Jul 2024 00:26:24 GMT

Service stopped and now I’m locked out of my account

Re: Help

slusagm — Thu, 18 Jul 2024 00:27:46 GMT

if you call 1-855-4PUBLIC and check your account status, does it tell you your account is suspended?

maybe you can buy a voucher and pay using voucher to get the account back first

Re: Help

nkardos — Thu, 18 Jul 2024 00:29:18 GMT

Hm when I dial it just says call failed! And when I try to log in it says contact customer service…so I’ve sent a private message I guess that’s all I can do?

Re: Help

slusagm — Thu, 18 Jul 2024 00:30:30 GMT

cos you need to call that 1855 number using another phone!!

and did you recall a payment from your credit card?

Re: Help

nkardos — Thu, 18 Jul 2024 00:31:35 GMT

Yeah I don’t have access to another phone. Not helpful.

Re: Help

EB0 — Thu, 18 Jul 2024 00:39:01 GMT

@nkardos

Even if your service is stopped, you still be able to login, what is the error when you login?

How long has you service stopped? When was the last time you pay your subscription fee?

Re: Help

nkardos — Thu, 18 Jul 2024 00:46:52 GMT

Error says unauthorized. Chatbot says to contact support via private message. I’m not aware of my payments not processing, but even if so, there’s no way for me to login and check.

Re: Help

Humble12 — Thu, 18 Jul 2024 00:58:42 GMT

Account compromise: If your account is locked or restricted, it may be due to suspicious activity or a violation of the terms of service. Verify your account ownership and follow the instructions provided to restore access.

Malware or unauthorized access: In some cases, account locks can be caused by malware or unauthorized access. Run a thorough scan with your antivirus software and ensure your device’s security is up-to-date.

Re: Help

nkardos — Thu, 18 Jul 2024 01:05:27 GMT

How do I verify my account ownership? Which instructions?

Re: Help

EB0 — Thu, 18 Jul 2024 01:12:39 GMT

@nkardos

If you are getting

{"message":"Unauthorized"}

send a message to the CS Agent through the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

nkardos — Thu, 18 Jul 2024 01:13:48 GMT

I have sent a message to CS Agent. It's been over 45 minutes with no response.

Re: Help

EB0 — Thu, 18 Jul 2024 01:15:06 GMT

@nkardos

It could take 4 hours, but it’s possible that they will reply tomorrow.

Re: Help

Humble12 — Thu, 18 Jul 2024 01:16:12 GMT

They work late though so expect a response from them

Re: Help

nkardos — Thu, 18 Jul 2024 01:16:58 GMT

Chat says its supposed to be within 30 minutes. I really hope that it's not until tomorrow, that's ridiculous.