topic I need help now I’m getting mad in Get Support

I need help now I’m getting mad

Lilred1981 — Wed, 17 Jul 2024 23:18:56 GMT

I need help and this is starting to piss me off I ran over my phone and got a new one but I had an eSIM and I’m locked out of everything cause I can’t verify anything cause I don’t have the phone number

Re: I need help now I’m getting mad

EB0 — Wed, 17 Jul 2024 23:26:52 GMT

@Lilred1981

Try to get the verification code send to your email, by click on Didn’t get the code after you login, then select send email

if it doesn’t work send a message to customer support using the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need help now I’m getting mad

slusagm — Wed, 17 Jul 2024 23:28:55 GMT

new activation?

is the esim connects to the network yet?

Re: I need help now I’m getting mad

Humble12 — Thu, 18 Jul 2024 00:22:30 GMT

Reach out to the carrier you purchased the original phone from and request an unlock for your eSIM. They will remotely unlock it, allowing you to transfer the eSIM to your new device

Re: I need help now I’m getting mad

hairbag1 — Thu, 18 Jul 2024 00:30:02 GMT

@Humble12 wrote:
Reach out to the carrier you purchased the original phone from and request an unlock for your eSIM. They will remotely unlock it, allowing you to transfer the eSIM to your new device

Your suggestion isn't helpful at all and actually could cause even more frustration. What you've suggested has nothing whatsoever to do with original question. The first person who responded probably has the best answer...but yours is waaay off.

Re: I need help now I’m getting mad

Lilred1981 — Thu, 18 Jul 2024 00:43:36 GMT

No I have had the esim with public for at least 6 months

Re: I need help now I’m getting mad

Lilred1981 — Thu, 18 Jul 2024 00:44:21 GMT

Yes thank you very much I am somewhat able to log into my account

Re: I need help now I’m getting mad

Lilred1981 — Thu, 18 Jul 2024 00:46:14 GMT

So hairbag what do you suggest ? Purchase a new eSIM then try to transfer the number to new device ?

Re: I need help now I’m getting mad

EB0 — Thu, 18 Jul 2024 00:50:59 GMT

@Lilred1981

Once you login to your account, just purchase eSIM for free and install on the new phone.

Re: I need help now I’m getting mad

slusagm — Thu, 18 Jul 2024 00:53:59 GMT

if you can still login , then download PM app on the device you want esim. Login the app, buy esim from Account page