topic Re: How long does it take for an agent to reach back to you? in Get Support

How long does it take for an agent to reach back to you?

ST123 — Mon, 15 Jul 2024 22:39:36 GMT

I have been having issues with my transferring my old number, it has been over a week since i first activated my sim card and went through the whole process. My old phone company sent me the request to transfer my number and all that stuff and yet i still can't receive phone calls or text messages. I am able to access data but no calls or texts. And it has been over a week, sent in multiple tickets and no customer service agent has reached out yet. Very frustrated and i am not sure what else i am supposed to do.

Re: How long does it take for an agent to reach back to you?

Sansan — Mon, 15 Jul 2024 22:50:34 GMT

@ST123 it depends on how busy they are. Usually 30 minutes to 2 hours. A day usually. I don't believe they should be terribly busy at this time, so you should have received a response already.

Dis you check your inbox?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Message them again if no response.

In the meantime, try to reset networks on your phone.

Re: How long does it take for an agent to reach back to you?

hairbag1 — Mon, 15 Jul 2024 22:52:27 GMT

@ST123

Did you use this link to message Customer Support ...if not...give this link a try...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: How long does it take for an agent to reach back to you?

Meow — Mon, 15 Jul 2024 23:07:45 GMT

Usually few hours but sometimes we are talking days. I did experience both cases bit they DO get back to you, just be patient.

I understand some issues require immediate attention but it looks like you cannot have both: low price and prompt support.

Re: How long does it take for an agent to reach back to you?

ST123 — Wed, 17 Jul 2024 22:37:31 GMT

It turns out they did message me and I didn’t see the notifications. Thankfully the issue is finally resolved.

Re: How long does it take for an agent to reach back to you?

ST123 — Wed, 17 Jul 2024 22:37:42 GMT

Also thanks for the response.

Re: How long does it take for an agent to reach back to you?

ST123 — Wed, 17 Jul 2024 22:38:47 GMT

Yeah they did message me but I didn’t see the notifications. They have resolved my issue thankfully and also thanks for the response.

Re: How long does it take for an agent to reach back to you?

ST123 — Wed, 17 Jul 2024 22:39:26 GMT

Yeah I forgot to check those but my issue looks to be resolved now. Thank you.

Re: How long does it take for an agent to reach back to you?

ST123 — Wed, 17 Jul 2024 22:40:06 GMT

Yeah, the setup was a little maddening but looks like this could be smooth sailing from here on.