topic Re: 4g Router in Get Support

4g Router

Zead29 — Wed, 17 Jul 2024 23:58:17 GMT

Hi,

Does PM (or telus in general) allow us to use our SIM card in a 4g router device? I've been using the hotspot feature on my phone but it drains the battery fast. I picked up a 4g router that supported the same bands as public mobile and it reads the SIM fine, tells me my phone number, etc. However it never gets a connection. I've done deep diving on the forums and the APN is set right, and I've even changed the DNS server to a oublic mobile one.

At this point I assume it's blocked by the carrier. Anyone know?

Re: 4g Router

EB0 — Wed, 17 Jul 2024 21:46:59 GMT

@Zead29

It looks like it’s not supported, but I can’t say that for sure.

Sometimes, I used my old unused phone as a hotspot and keep it plugged in.

Re: 4g Router

maurelle — Thu, 18 Jul 2024 15:32:49 GMT

@Zead29 wrote:
Hi,
Does PM (or telus in general) allow us to use our SIM card in a 4g router device? I've been using the hotspot feature on my phone but it drains the battery fast. I picked up a 4g router that supported the same bands as public mobile and it reads the SIM fine, tells me my phone number, etc. However it never gets a connection. I've done deep diving on the forums and the APN is set right, and I've even changed the DNS server to a oublic mobile one.
At this point I assume it's blocked by the carrier. Anyone know?

We have since ported our "data line" away from Public Mobile, but up to last month we have successfully used a PM SIM in a ZTE MF928 for a couple of years. The unit is discontinued now, so if you are looking for a successor, make sure that its bands are compatible with Public Mobile's (most of these units on, say, Amazon are not compatible with NA providers. If I can't check the bands I'm staying away from the product.)

You'll need to manually set the APN on the router web portal. We also used EverSafe's e-mail option to get account access codes for that line.