topic Re: Cannot transfer to different phone in Get Support

Cannot transfer to different phone

Thomas261 — Tue, 16 Jul 2024 20:35:32 GMT

Trying to transfer eSIM from iPhone 11 to 13 and iPhone 13 says sim transfer is not supported. How do I fix this?

Re: Cannot transfer to different phone

will13am — Tue, 16 Jul 2024 20:35:15 GMT

@Thomas261 , how did you do the transfer? I think you need to install the app on the new phone and purchase a new e-SIM which cost nothing.

https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Re: Cannot transfer to different phone

EB0 — Tue, 16 Jul 2024 20:40:19 GMT

@Thomas261

Unfortunately, Public mobile eSIM can’t be transferred, you need to buy a new eSIM on the new iPhone 13 using the app, the good news, it’s free.

Re: Cannot transfer to different phone

BKNS27 — Tue, 16 Jul 2024 23:05:13 GMT

@Thomas261

Unfortunately you can’t transfer the eSIM to another phone.
You will need to download the PM app on the iPhone 13 then login to your account and purchase a new eSIM for $5.

Free eSIM are for new activations and not for existing members.

Re: Cannot transfer to different phone

Thomas261 — Wed, 17 Jul 2024 18:27:03 GMT

So I have to purchase a new plan?

Re: Cannot transfer to different phone

hTideGnow — Wed, 17 Jul 2024 18:33:47 GMT

hi @Thomas261

no , you don't need to buy a different plan. You just download the app on the new phone, go to Account page and then buy sim from there and pick esim.