topic Re: Never Received New eSIM Email, Don’t know my eSIM number in Get Support

Never Received New eSIM Email, Don’t know my eSIM number

amandified — Wed, 17 Jul 2024 18:11:15 GMT

i bought a new eSIM and it never sent me a email telling me what the number is for the eSIM.

In settings, general, about on my iPhone it shows I have an eSIM available but I don’t know which number it is.

i want to change my physical sim to an eSIM.

Re: Never Received New eSIM Email, Don’t know my eSIM number

amandified — Wed, 17 Jul 2024 18:11:54 GMT

Re: Never Received New eSIM Email, Don’t know my eSIM number

eddieO — Wed, 17 Jul 2024 18:16:08 GMT

@amandified, have you checked your email spam folder? How long have you been waiting for the eSIM email?

I'm guilty have having too many email addresses, have you confirmed in your PM app that you are checking in the correct email? From the PM app go to the "Account" tab and then tap on "Manage Login (Secured by EverSafe)", there you should see your email address on file.

Re: Never Received New eSIM Email, Don’t know my eSIM number

amandified — Wed, 17 Jul 2024 18:16:08 GMT

I bought it today and checked my junk. Not in my junk folder.

Re: Never Received New eSIM Email, Don’t know my eSIM number

eddieO — Wed, 17 Jul 2024 18:18:38 GMT

@amandified if you've been able to confirm you are looking at the correct email address you can either try ordering another eSIM through the PM app which shouldn't cost you anything, or you can try reaching a CS_agent to get them to check if it has been sent out to you. Click on the small orange round circle in the bottom right corner and type: Customer Support Agent

Re: Never Received New eSIM Email, Don’t know my eSIM number

hTideGnow — Wed, 17 Jul 2024 18:30:36 GMT

hi @amandified

this is not a new activation?

when you buy a new esim, the app should install it for you and don't need the QR code in email

you sure the app didn't install it? check it