topic Re: Duplicate payment in Get Support

Duplicate payment

LewGatti — Wed, 17 Jul 2024 17:57:06 GMT

I signed up in June and paid $38.08 on June 08 and again June 14. How do I get the duplicate payment reversed?? Thanks

Re: Duplicate payment

hTideGnow — Wed, 17 Jul 2024 17:59:38 GMT

why you paid twice? or you setup two accounts?

check with support. If a duplicated activation, they can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Duplicate payment

computergeek541 — Wed, 17 Jul 2024 18:00:07 GMT

@LewGatti wrote:
I signed up in June and paid $38.08 on June 08 and again June 14. How do I get the duplicate payment reversed?? Thanks

First, check with your card issuer that one isn't only a pending charge. Some card issuers will show the same charge as both pending and posted for the same transaction. Once it has been confirmed that there are two different charges , open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html