topic Made the wrong Add-on purchase in Get Support

Made the wrong Add-on purchase

GeorgesChung — Wed, 17 Jul 2024 17:53:17 GMT

I inadvertently bought a Canada Data Add-on instead of a US add-on . How do i get a refund!

Re: Made the wrong Add-on purchase

eddieO — Wed, 17 Jul 2024 17:55:02 GMT

@GeorgesChun, You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Made the wrong Add-on purchase

hTideGnow — Wed, 17 Jul 2024 17:57:04 GMT

hi @GeorgesChung

PM is prepaid carrier and usually do not provide refund. But we know in cases like this, they will help to switch. so, don't be shy, just submit ticket with pm agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437