topic Port issue? in Get Support

Port issue?

PMnew1 — Wed, 17 Jul 2024 14:36:53 GMT

Hi,

My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone show her ported number) but when she texts me it shows it's coming from the 555 number even though her phone and PM app show the ported number.

Any ideas? Thanks for any help

Re: Port issue?

hTideGnow — Wed, 17 Jul 2024 14:40:13 GMT

hi @PMnew1

but she receive calls and text no problem?

if you see a different number, maybe your contact saved the temp number?

if she has iPhone, check iMessage settings and see what number is setup there. If wrong number, remove the number and reboot phone. after phone is rebooted, then add the correct number back

Re: Port issue?

eddieO — Wed, 17 Jul 2024 14:42:17 GMT

@PMnew1, try going into Settings ->>Apps -->Messaging --> Storage then clear cache and data.

Re: Port issue?

PMnew1 — Wed, 17 Jul 2024 14:44:15 GMT

I'll try this thanks

Re: Port issue?

PMnew1 — Wed, 17 Jul 2024 14:45:32 GMT

It appears that way that she can receive texts and calls no problem.

She has an S24

Re: Port issue?

PMnew1 — Sun, 21 Jul 2024 22:01:39 GMT

The issue was with the RCS chats settings.

To fix the issue she had to go to Settings - Apps - Messages (white bubble with blue word bubble) - Notifications - Configure in messages - RCS chats - Turn on RCS chats - toggle that from of to on and then it'll load the ported number