topic Re: Transferring in in Get Support

Transferring in

LiviaH — Tue, 16 Jul 2024 21:17:17 GMT

How long does it usually take to have a cellphone number transferred in to PM? Virgin Plus has transferred my number out. I am not getting any text messages or phone calls at my usual phone number though. I am worried. Thank you!

Re: Transferring in

will13am — Tue, 16 Jul 2024 21:03:49 GMT

@LiviaH , I would say inside of 1 hour is sufficient for a number transfer. Did you receive a confirmation text on you Virgin service and did you respond within 90 minutes? If so, I would suggest keeping the Virgin SIM card in the phone until the service disconnects. That will signify a completed transfer.

Re: Transferring in

Savysavage — Tue, 16 Jul 2024 21:11:09 GMT

My daughter is having the same issue. It’s been two days and still not fixed. Not a fan of chat, would be nice to talk to someone.

Re: Transferring in

computergeek541 — Tue, 16 Jul 2024 21:19:03 GMT

@Savysavage wrote:
My daughter is having the same issue. It’s been two days and still not fixed. Not a fan of chat, would be nice to talk to someone.

The chatbot needs to be used to open a ticket. Typing in "customer support agent" in the chatbot will accomplish that.

Re: Transferring in

Emmmma — Tue, 16 Jul 2024 21:22:02 GMT

My experience was that within an hour my SIM and phone number had been changed. I was able to use my phone quickly, anything over 12 hours would be cause for concern. Are you able to confirm that Virgin has done everything on their end?

Re: Transferring in

LiviaH — Wed, 17 Jul 2024 18:34:32 GMT

Thank you for your reply!

I reached out to tech support and got it resolved now. I was concerned as Virgin had confirmed they completed the transfer.

Cheers

Re: Transferring in

LiviaH — Wed, 17 Jul 2024 18:38:56 GMT

I opened a "ticket" with tech support. The agents were helpful even though it took 3 days over a day and half to resolve it. If you have not, I recommend sending them a message under "Support" on the PM app. I hope your issue would be resolved soon!