topic Re: Transfer Number in Get Support

Transfer Number

Madi3 — Tue, 16 Jul 2024 18:41:40 GMT

I’m try to transfer my number to another carrier but i dont have access to my text because I cancelled renewal on public mobile. How can I request to transfer number?

Re: Transfer Number

softech — Tue, 16 Jul 2024 18:43:39 GMT

sorry @Madi3 it is a rule that only active number cam be ported. The only exception to this is if you are porting to Koodo or Telus

if you are not porting to those 2 carriers, you will need to reactivate the service to port

Re: Transfer Number

will13am — Tue, 16 Jul 2024 18:44:10 GMT

@Madi3 , you need to have an active account in order to transfer your number from Public Mobile.

Re: Transfer Number

BKNS27 — Tue, 16 Jul 2024 18:52:50 GMT

@Madi3

If you disabled Subscribe/AutoPay less than 90 days. You can enable Subscribe to your plan on your account.
If it is longer than 90 days then your account will be closed, SIM will be useless and you lost your number.

Re: Transfer Number

computergeek541 — Tue, 16 Jul 2024 19:12:40 GMT

@BKNS27 wrote:
If you disabled Subscribe/AutoPay less than 90 days. You can enable Subscribe to your plan on your account.
If it is longer than 90 days then your account will be closed, SIM will be useless and you lost your number.

Re-enabling autopay will not reactivate the service, even if the service has been suspended for less than 90 days. Assuming the Public Mobile account is still open, a manual payment would need to be made.

Re: Transfer Number

Madi3 — Tue, 16 Jul 2024 20:01:04 GMT

Thank you. I was able to renew my PM subscription. Now it looks like the sim card is not working. PM is not showing up on my phone and I am unable to use my number.

Re: Transfer Number

RavingRaven — Tue, 16 Jul 2024 23:53:41 GMT

@Madi3

If your account is showing active service try rebooting your phone. If Public Mobile still dies not show up try pwering off your phone, remove the Sim card and put it in another unlocked phone and reboot. Does Public Mobile show up? Power off and replace the Sim card in your phone and reboot. If you still cannot access your services you may need to contact customer support to reprovision your Sim card to your account.

Click on the chat bubble at the bottom right of your screen to su MIT a ticket via the Chatbot or send a private message by clicking below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437