topic Re: How to I cancel my account? in Get Support

How to I cancel my account?

Barbie64 — Tue, 09 Jul 2024 18:31:12 GMT

I have changed carriers and would like to cancel the Public Mobile service. How do I do that.

Re: How to I cancel my account?

eddieO — Tue, 09 Jul 2024 18:37:02 GMT

@Barbie64 the process of porting your PM number out will automatically close your account, no further action needed

Re: How to I cancel my account?

hairbag1 — Tue, 09 Jul 2024 18:37:26 GMT

@Barbie64

did you port your PM number to new carrier ? If so, your PM account has been closed automatically. Just keep an eye on your bank records for a few week.. to make sure.

Re: How to I cancel my account?

Sansan — Tue, 09 Jul 2024 18:37:49 GMT

There are various ways to cancel the account.

Once you sign into the account online, slide the Subscribed button in green to off. Should turn red. This will prevent further charges to your credit card. After 90 days of non payment account will be closed.

2. Porting your number out to another provider automatically closes your account. Is that what you did?

Re: How to I cancel my account?

Phil_Adelphus — Tue, 09 Jul 2024 18:42:19 GMT

@Barbie64 Is the porting of your number completed and functioning properly on the new carrier? If so you should not be able to log in to your PM account, it should automatically have closed as already noted.

Re: How to I cancel my account?

Barbie64 — Tue, 16 Jul 2024 18:49:07 GMT

Where do you see the green subscribed button. I don't see it.

Re: How to I cancel my account?

Barbie64 — Tue, 16 Jul 2024 18:50:37 GMT

I tried to give my PM phone number to a new carrier but they wouldn't accept it without a PM account number. I can't find my account number.

Re: How to I cancel my account?

eddieO — Wed, 17 Jul 2024 18:11:07 GMT

@Barbie64, from the PM app stay on the first tab called "Subscription" and tap on "Manage Subscription" button, towards the top of the next screen you will see your Account No.