topic Re: New and not activated yet but shipping address wrong and so hard to talk to customer support in Get Support

New and not activated yet but shipping address wrong and so hard to talk to customer support

Kylepi — Tue, 16 Jul 2024 17:24:25 GMT

I'm in new client I just paid and I'm getting a SIM card shipped to me they have the wrong address it is impossible to edit the address cuz it only gives me two options the activate your selection or login selection neither ever go to a profile edit or anything else I've tried to download app I've tried to talk to agent it seems like agents are just about impossible to talk to on this chat app chatbot

Re: New and not activated yet but shipping address wrong and so hard to talk to customer support

Sansan — Tue, 16 Jul 2024 17:27:53 GMT

@Kylepi did you just buy it today? You might have a chance to have it redirected.

Message Public Mobile directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New and not activated yet but shipping address wrong and so hard to talk to customer support

Kylepi — Mon, 10 Mar 2025 20:48:55 GMT

I d I did so order today this morning so I'm thinking we can redirect my address is

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I can on get to edit my info need you Todo on your end please

Want this sim and as soon as get want to order another line for girlfriend

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

edited by computergeek541: name and contact information removed

Re: New and not activated yet but shipping address wrong and so hard to talk to customer support

BKNS27 — Tue, 16 Jul 2024 18:23:03 GMT

@Kylepi

This is a public community forum so edit out your personal account information by clicking on V in circle top right.

Snce you just place an order for the free SIM. Contact a CS_Agent either by typing in Submit a Ticket or Contact Agent on Chat bubble. The agent can change the address before they ship the SIM out. Be warned that it will take 10 business days to 3 weeks to arrive.

Another option is to purchase one from a Telus/Koodo/Mobile Klinik store if you are in a rush.

Re: New and not activated yet but shipping address wrong and so hard to talk to customer support

Kylepi — Mon, 10 Mar 2025 17:01:36 GMT

Hello I'm having a very hard time contacting text services my SIM card is not working as it's asking me for a PUK was there any possibility you could get that to me I'm just getting frustrated here I need to use this phone for work

Re: New and not activated yet but shipping address wrong and so hard to talk to customer support

BKNS27 — Mon, 10 Mar 2025 17:39:21 GMT

@Kylepi

You need to contact a CS_Agent for the PUK.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New and not activated yet but shipping address wrong and so hard to talk to customer support

Kylepi — Tue, 11 Mar 2025 00:38:00 GMT

I have sim but it is locked says PUK sim pin needed

You are the provider and says to contact you

Will you give me a private message or on this as the phone is useless without pin

PUK pin please