topic Re: Transfer number in Get Support

Transfer number

Cat1996 — Tue, 16 Jul 2024 19:50:03 GMT

I am trying to port my number to another carrier. I don't have access to my old phone or sim card. How to I port my number to my new carrier with with no access to my old sim

Re: Transfer number

Sansan — Tue, 16 Jul 2024 17:40:07 GMT

@Cat1996 click on the link below to send a message to customer service to see if they can assist you with this manually.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number

Meow — Tue, 16 Jul 2024 17:41:55 GMT

Well, having PM account active and having PM SIM is the most important in order to port number out.

Maybe agent can find a solution for you but be ready to get another PM SIM in order to receive SMS to authorize transfer.

Re: Transfer number

BKNS27 — Tue, 16 Jul 2024 18:10:59 GMT

@Cat1996

You need your PM SIM to complete porting out to reply to the text from PM confirming you are porting out to avoid fraudulent SIM swapping.

One option is to purchase a new PM SIM and login to your account on the app and change the SIM number under the Account tab>Change your SIM Card.

You can pickup a SIM from a Telus/Koodo/Mobile Klinik store or Amazon.

It is nearly impossible to port out with an active account and SIM.