https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-billing/m-p/1230134#M849669 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/448920">@Sven2</a>&nbsp;, if you select a new plan and have it take effect immediately you are billed again immediately for the full amount with the previous plan cycle forfeited.&nbsp; Customers are generally encouraged to do plan changes on the next scheduled renewal.&nbsp; No guarantees, you can use the chat symbol on the lower right corner of the web page to initiate a support ticket to see if you can get an adjustment.&nbsp;</P> Tue, 16 Jul 2024 15:59:35 GMT will13am 2024-07-16T15:59:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-billing/m-p/1230129#M849666 <P>I just upgraded and see my new monthly payment was taken from my bank even though I just paid last week? Don’t I just make up the difference and then cycle normally at the new amount? It seems I’m being charged twice.&nbsp;</P> Tue, 16 Jul 2024 21:00:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-billing/m-p/1230129#M849666 Sven2 2024-07-16T21:00:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-billing/m-p/1230134#M849669 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/448920">@Sven2</a>&nbsp;, if you select a new plan and have it take effect immediately you are billed again immediately for the full amount with the previous plan cycle forfeited.&nbsp; Customers are generally encouraged to do plan changes on the next scheduled renewal.&nbsp; No guarantees, you can use the chat symbol on the lower right corner of the web page to initiate a support ticket to see if you can get an adjustment.&nbsp;</P> Tue, 16 Jul 2024 15:59:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-billing/m-p/1230134#M849669 will13am 2024-07-16T15:59:35Z