topic Re: Number transfer in Get Support

Number transfer

Zuochen — Tue, 16 Jul 2024 21:10:06 GMT

How long does it usually take to transfer a phone number from another provider to your new Public Mobile account?

Re: Number transfer

Phil_Adelphus — Tue, 16 Jul 2024 13:13:57 GMT

@Zuochen In my case less than an hour, but I had already set up my PM account with a new PM number to make sure everything was working before I ported. Once you have replied YES to the old provider's text message authorizing the port within 90 minutes it can take up to 5 hours after which it's best to contact customer service. That assumes cell phone to cell phone rather than porting in a landline number which can take a few days.

Re: Number transfer

Sansan — Tue, 16 Jul 2024 13:17:26 GMT

Once you reply to the text confirming the transfer it should be done within 30 but up to 4 hours of that.

You can switch the Sim cards and make calls and text to see if the public mobile is ready. If calls works it's completed.

Re: Number transfer

Phil_Adelphus — Tue, 16 Jul 2024 13:20:47 GMT

@Sansan If calls works it's completed.

The critical thing is incoming calls, even if a port doesn't compete the outgoing calls can still work.

Re: Number transfer

slusagm — Tue, 16 Jul 2024 13:26:04 GMT

usually fast, you can have the whole thing done within an hour

you got the port authorization text from the old service provider yet? if you received and replied, usually within an hour after

but if you put the PM sim in the phone and show no service or cannot make calls, that is not porting problem but account setup problem. So, can your PM sim card connect?

Re: Number transfer

Sansan — Tue, 16 Jul 2024 13:26:07 GMT

Correct!

So @Zuochen once you switch the SIM card to pm, text someone and ask them to call you back. If the call goes to voicemail, something went wrong and you would need to engage customer service via the chatbot for further assistance.

Re: Number transfer

BKNS27 — Tue, 16 Jul 2024 14:32:21 GMT

@Zuochen

It will take a couple of hours but meanwhile keep your old SIM in your phone until it stops working then power off the phone and switch to the PM SIM.

Re: Number transfer

canadaa — Tue, 16 Jul 2024 14:48:58 GMT

Hi Zuochen ,

please dont join the public mobile its a worst services provider in Canada there is no after service available after you get new number.

Re: Number transfer

Sansan — Tue, 16 Jul 2024 16:54:13 GMT

@canadaa I assume you had encountered errors when trying to switch to public mobile? Were you able to get it fixed? All good now?

Re: Number transfer

Zuochen — Tue, 16 Jul 2024 19:51:01 GMT

Thank you for your reply. I am not transferring a cell phone number, so it may take longer than the stated "up to five hours", so I am still waiting.

Re: Number transfer

Zuochen — Tue, 16 Jul 2024 19:54:14 GMT

I replied to the port authorization from the old service provider, so hopefully the number will be transferred to the PM sim before long.

Re: Number transfer

Zuochen — Tue, 16 Jul 2024 19:57:25 GMT

I can make calls from the PM sim but cannot send text messages yet. Guess it will work when the number transfer is complete.

Re: Number transfer

Zuochen — Fri, 19 Jul 2024 13:34:12 GMT

Thank you for your reply.

I was transferring a number from a landline provider and it took about three days to complete. The number is working on my new PM sim now.