https://productioncommunity.publicmobile.ca/t5/Get-Support/Accounts-locked/m-p/1230042#M849599 <P>I had to create a new community account to make this post. My account and the account I manage for my mom are both locked. It says try again after a certain period of time and it still says locked. I try putting in a ticket and I keep getting looped around. Can somebody please help direct me as this is driving me insane!</P> Tue, 16 Jul 2024 06:59:36 GMT ElizabethDB82 2024-07-16T06:59:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Accounts-locked/m-p/1230042#M849599 <P>I had to create a new community account to make this post. My account and the account I manage for my mom are both locked. It says try again after a certain period of time and it still says locked. I try putting in a ticket and I keep getting looped around. Can somebody please help direct me as this is driving me insane!</P> Tue, 16 Jul 2024 06:59:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Accounts-locked/m-p/1230042#M849599 ElizabethDB82 2024-07-16T06:59:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Accounts-locked/m-p/1230044#M849600 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/448822">@ElizabethDB82</a>&nbsp;</P><P>If you are trying to login on the website. Too many attempts with the wrong password or email address will be locked for 1 hour. This is to avoid any unauthorized attempts of hacking into your accounts.</P><P>Try clearing the cache on your browser and go incognito before login. I find that I can login to my account on the PM app with no issues.</P><P>If you tried both recommendations and still can’t access your accounts then you will need to contact a CS_Agent by typing Submit a Ticket or Contacting an Agent on the Chat bubble or pm them at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P><P>Staff hours are 9:00am to 10:00pm EST.</P> Tue, 16 Jul 2024 07:10:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Accounts-locked/m-p/1230044#M849600 BKNS27 2024-07-16T07:10:40Z