topic Re: 3 weeks still no sim in Get Support

3 weeks still no sim

lorieshaw71 — Mon, 15 Jul 2024 20:51:36 GMT

Quick to take payment but still no sim after almost a month. Will not let me submit a ticket either.

eddieO — Mon, 15 Jul 2024 20:53:14 GMT

@lorieshaw71 3 weeks is definitely too long.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

hTideGnow — Mon, 15 Jul 2024 20:59:43 GMT

Sim card delivery can be 3 days to 3 weeks here, but sound like you waited over 3 weeks already

But best to ask PM support agent for status