topic Re: Account still on hold even though the payment have gone through in Get Support

Account still on hold even though the payment have gone through

alliahlucero — Mon, 15 Jul 2024 18:58:54 GMT

I was trying to pay my balance, I had topped up my funds and when I was trying to pay, it still says my account is on hold and i needed to pay, the available fund was back. But, my cycle was back to zero. I tried changing my subscription in the hopes of it working but all it did was do the same thing, account still on hold, cycle reset, but this time it took the money and I just want to know what is happening

Re: Account still on hold even though the payment have gone through

Handy1 — Mon, 15 Jul 2024 19:00:51 GMT

@alliahlucero are services working ? If not try and reboot the phone . Of services work and your getting this message just ignore it . If still no luck submit ticket with support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account still on hold even though the payment have gone through

slusagm — Mon, 15 Jul 2024 19:02:37 GMT

do you have no PM service now? or you stil have service?

There were 2 posts about seeing the warning but no service interruption. So, if you have service, just igore

Re: Account still on hold even though the payment have gone through

alliahlucero — Mon, 15 Jul 2024 19:05:22 GMT

no service at all

Re: Account still on hold even though the payment have gone through

slusagm — Mon, 15 Jul 2024 19:09:26 GMT

ask PM to check and help

Open a ticket with PM using the orange Chatbot icon on lower right, type Submit ticket and choose Contact Us and it will bring you to the open ticket window

Re: Account still on hold even though the payment have gone through

alliahlucero — Mon, 15 Jul 2024 19:10:56 GMT

will do! appreciate it