topic Re: Unable to sign in in Get Support

Unable to sign in

Cecm — Mon, 15 Jul 2024 18:32:00 GMT

We changed providers for our home wifi etc and now my wife can't sign into her Public Mobile account since she has no access to her old email address. She is trying to change her plan, and has been for a couple of months.

Help

Cecm

Re: Unable to sign in

slusagm — Mon, 15 Jul 2024 15:50:27 GMT

you can still use the same email address to login, and send the 2FA to phone, try it

if you cannot login still, ask PM to update the email. Since you cannot login, you won't be able to use Chatbot to open ticket, message PM here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to sign in

eddieO — Mon, 15 Jul 2024 15:54:57 GMT

@Cecm, can your wife access her Public Mobile app on her phone? If so, she can go to the Account tab and then select Manage Login and update her email address there